Being alert to scams #2: false emergency repairs

A friend's 96 year-old mother recently contacted a plumber to fix a leaking pipe. Unprompted, the plumber suggested her hot water system be replaced – particularly as it would be Christmas in two weeks and she wouldn’t want to be without hot water would she? Concerned, with guests coming to stay, she raised this with her son – what should she do? He arranged for his plumber to go around, who advised that the heater did not need to be replaced – and expressed his frustration at the practice of worrying elderly consumers unnecessarily to undertake work prematurely. Of note, some nine months later, the hot water system is still going. Another friend’s mother and father had two burly men knoc

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